Case Study · Microsoft SharePoint
Designing the conditions for global publishing at scale
SharePoint's publishing experience touched teams across India, China, Ireland, Canada, and Seattle, six time zones, dozens of stakeholders, and no shared language for how design decisions got made.
Incomplete requirements arrived late. Design handoffs to engineering were inconsistent. Rework was the norm and timelines slipped as a result. The challenge wasn't the product, it was the conditions under which the product was being built.
Faster feature delivery wasn't a separate win, it was a direct result of that same process shift, alongside notable gains in team morale and psychological safety across all geographies.
Brought cropping, filters, and markup directly into the SharePoint web part, eliminating the need to re-upload assets after adjustments. Authors can now finalize imagery in context, within the page, without leaving the editing experience.
Video updates needed a better way to land.
Integrated accessibility validation directly into the editing flow. As authors build pages, the checker flags heading structure, missing alt text, link clarity, table accessibility, and contrast issues, before publishing, not after.
Redesigned template discovery to reduce friction between intent and execution. Guided layouts give authors a starting point with structure already in place, driving a 22% year-over-year increase in template engagement and significantly faster page creation across the organization.
